There is no doubt that organisations need – and indeed demand – well-behaved, emotionally mature people to manage their resources, of which people are the most valuable resource. Most organisations demand that their staff behave professionally at all times, but they do not offer any explanation of what that means, and staff do not readily admit their ignorance because they are ‘supposed’ to know what professionalism means. We simply assume that everyone knows how to conduct themselves professionally in every situation.

Professionalism is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence. These standards of conduct are set by society, management, our peers, our customers, our staff, our families, and of course us.

Self-study, observation, experience, training, coaching and mentoring are all processes which help in the creation of knowledge and the desire and willingness to change and develop. Such growth, in turn, leads to emotional maturity and opportunities for advancement. The Professionalism In The Workplace workshops are designed to develop these opportunities by defining and clarifying expectations regarding ‘professional’ conduct in the workplace.

Your professionalism is judged by others through the following – and other – behaviours and competencies, all of which are dealt with in detail in the Professionalism In The Workplace workshops:
1. Image
2. Communication: verbal, non-verbal (body language) and written
3. Business etiquette
4. Telephone and e-etiquette
5. Manners
6. Competence
7. Relationships 
8. Responsibility and accountability
9. Trustworthiness
10. Empathy
11. Respectfulness
12. Caring and compassion
13. Emotional maturity
14. Work ethics

Improving your conduct will gain you respect and credibility you need in any business or social setting. It is essential in building trusting relationships, but it is also a fundamental prerequisite for a successful career – especially if you want that sought-after job, or if you want your own business to be successful.

Improved professionalism will not only ensure individual growth and development, but this new behaviour will create more co-operation and respect; improved communication and higher performance in teams as well – and this in turn will uplift the entire organisation through fundamental change in its culture – which involves shared assumptions, beliefs, values and norms, behaviour and communication patterns. Edgar Schein wrote: “Organisational culture is the key to organisational excellence and the function of leadership is the creation and management the culture…” What better way to improve an organisation’s culture than to train and develop its most valuable resource to reinforce new professional behaviour?