Assertiveness is the extent to which a person is able to express their needs, wants, expectations, feelings, opinions and beliefs in direct, honest and appropriate ways, as well as exercise their legitimate authority in order to get a team, group or individual to accomplish requested tasks or activities.

Anyone who regularly displays behaviour that can be described as follows:
1. Submissive
2. Manipulative
3. Passive
4. Passive aggressive
5. Aggressive
6. Abusive.

Delegates learn how to manage their emotions and how to express themselves in an appropriate way.
1. Principles of Emotional Intelligence (EQ)
2. Determinants Of Human Behaviour
3. Self-Perception Assessment
4. Reasons For Acting Assertively – Some Practical Considerations

5. Reframing:
a. Who is in charge?
b. Power maps
c. Beliefs
d. Rights and responsibilities
e. Responsibilities
f. Overriding responsibilities
g. Feelings

6. Changing your behaviour:
a. Types of verbal responses
b. Dealing with specific situations.

Delegates will...
1. Understand one’s own behaviour by understanding the principles of Emotional Intelligence (EQ).
2. Learn what assertiveness is and is not.
3. Learn how to stop being aggressive, abusive, passive and submissive and to become assertive instead.
4. Understand their own and others’ behaviour better.
5. Learn how to deal with their own feelings.
6. Begin to set boundaries for others.
7. Begin to communicate clear messages.
8. Know how to hold respectful conversations instead of remaining quiet.
9. Gain increased confidence as they practice the skills.
10. Understand how to deal with difficult people and situations.
11. Practice the art of saying “no.”
12. Move awkward situations forward.
13. Manage conflict instead of avoiding or becoming aggressive or abusive.